topic Re: cant log in in Get Support

cant log in

andrew501 — Fri, 31 Oct 2025 15:32:29 GMT

hi i had already spoken to a person by e mail

i had changed my email and password and i still cant get in

you guys say its because of my email change , I don't have access to the original email address my account was setup with

i want to change my plan and re enter my new credit card

please help

softech — Fri, 31 Oct 2025 15:33:48 GMT

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

and FYI, in your situation, you can ask PM CS agent to assist by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

CSA_PM — Fri, 31 Oct 2025 15:36:32 GMT

Hi @ andrew501

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CSA_PM — Fri, 31 Oct 2025 15:37:56 GMT

Thank you for the escalation! The customer is in contact with an agent.