topic Re: Need help in Get Support

Need help

Grimreaper19691 — Fri, 31 Oct 2025 12:12:20 GMT

Can’t login to my account.

softech — Fri, 31 Oct 2025 12:17:41 GMT

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

And FYI, in your situation, usually you will need to ask PM CS agent to help. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Grimreaper19691 — Fri, 31 Oct 2025 12:17:28 GMT

How long does that take ??

CSA_PM — Fri, 31 Oct 2025 12:35:33 GMT

Thank you for the escalation. The customer already has an open ticket, and one of our agents will be assisting them as soon as possible.