SIM card problems

julymin0716 — Fri, 31 Oct 2025 03:27:02 GMT

I bought an eSIM and activated it on my new phone,but now I’m giving that phone to someone else.I want to use my old SIM card in my old phone again, but it’s not working.Please help me get my SIM card working again.

Re: SIM card problems

softech — Fri, 31 Oct 2025 03:31:34 GMT

@julymin0716

eSIM cannot be moved. and old sim are voided after a new eSIM or sim card activated. BUT Luckily, you can get a replacement eSIM for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone and login. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

But if your old phone does not take eSIM, you will have to buy a new PM sim card. You can buy one from Telus/Koodo/Mobile Klinik store for $10 or from Amazon for $5. Then login My Account and go to Profile to update the sim card number

topic Re: SIM card problems in Get Support

SIM card problems

Re: SIM card problems