topic Re: How do I get reimbursed for extra credit card charges in Get Support

How do I get reimbursed for extra credit card charges

BigPapaPump — Thu, 30 Oct 2025 20:13:09 GMT

When I was trying to transfer my phone number in the app, it kept glitching and we tried 3 times and payed the monthly fee of $43 each time.

We finally stopped using the app to transfer our number and took one of public mobiles temporary phone number and then transferred our original number to Public and it worked.

The problem is that our credit card was billed 3 times for the month of Sept 2025. How do I get $86 dollars refunded back to my credit card?

Sincerely

Roman

Re: How do I get reimbursed for extra credit card charges

TheSterlinger — Thu, 30 Oct 2025 19:56:15 GMT

So you since received your credit card statement in the mail and you're seeing the three charges?

Could you have opened three accounts by mistake instead of being one account with three different charges?

Either way, use the below link to verify and discuss with agents.

Watch for their response to your community inbox.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437