topic Re: Payment voucher in Get Support

Payment voucher

Angelv — Mon, 20 Oct 2025 23:46:57 GMT

I used a payment voucher for the first time, I usually always do top ups with my bank. It processed the payment and didn't activate my plan even though it shows in my payment history that it did. How do I get my phone working again? I've tried many different things and seriously thinking of just getting a different provider at this point.

Re: Payment voucher

hTideGnow — Mon, 20 Oct 2025 23:49:29 GMT

hi @Angelv

login My Account using Incognito/private/secret mode and check if the funds stuck as a credit as Available Funds. Also, check Payment history, do you see 2 lines? one showing you topped up with voucher, the other showing it uses the funds towards renewal

and how much is your plan? how much voucher you topped up? Which province you are at?

if you still need PM support agent to help, submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment voucher

Angelv — Mon, 20 Oct 2025 23:59:19 GMT

There is 2 lines in my payment history, one showing the voucher of 40.00 and one showing the renewal of 30.00 it is showing that I only have a balance left of 3.00. I live in SK

Re: Payment voucher

computergeek541 — Tue, 21 Oct 2025 01:35:00 GMT

@Angelv wrote:
There is 2 lines in my payment history, one showing the voucher of 40.00 and one showing the renewal of 30.00 it is showing that I only have a balance left of 3.00. I live in SK

Is your plan a $40 plan? If that's the case, a $40 voucher wouldn't be enough to pay for your plan and the e911 fee and you'll need to make another payment.

Re: Payment voucher

Angelv — Thu, 30 Oct 2025 18:19:16 GMT

It is now a week later..the money was taken and not replaced and I had to make another payment through my bank. So I got scammed 37.00 and nobody has reached out to me to fix this issue. Not cool!!!

Re: Payment voucher

hTideGnow — Thu, 30 Oct 2025 18:58:50 GMT

hi @Angelv

no scam. But have you submitted any time with PM support agent yet?

Re: Payment voucher

Angelv — Thu, 30 Oct 2025 22:45:10 GMT

Yes I have I have not heard a response from them yet