topic Incoming calls not working in Get Support

Incoming calls not working

Sivakumarsekar — Thu, 30 Oct 2025 13:18:22 GMT

I recently Ported from Fido and incoming calls and messages are not working

Re: Incoming calls not working

porcupine — Thu, 30 Oct 2025 13:23:19 GMT

Did you reply yes when porting if so I would contact an agent for help. Also click on the envelope in the bottom right corner for help

Re: Incoming calls not working

Sivakumarsekar — Thu, 30 Oct 2025 13:21:35 GMT

Yes I did

Re: Incoming calls not working

Sivakumarsekar — Thu, 30 Oct 2025 13:24:50 GMT

How to connect with an agent. The envelope button just redirects me to a bot

Re: Incoming calls not working

BKNS27 — Thu, 30 Oct 2025 13:58:37 GMT

@Sivakumarsekar

You can dm them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incoming calls not working

computergeek541 — Thu, 30 Oct 2025 14:07:53 GMT

This isn't a private chat and customers shouldn't be prompted to provide account information here as a customer replying here will post in an area viewable to anyone.