topic Re: Us calling in Get Support

Us calling

Mitch-Rhonda — Wed, 29 Oct 2025 16:25:15 GMT

I am unable to call in the us or back to Canada. Texting works both ways. I put the SIM card in a iPhone with all updates and having the same problem. Texting only. Hot spot works only in the iPhone. Not the Alcatel phone.the roaming service is t mobile 4 and 5 g.

I have been chatting back and forth with public mobile support for three days and getting nowhere.

Re: Us calling

SKSuh — Wed, 29 Oct 2025 16:28:20 GMT

Have you ENABLED Roaming?

My iPhone works fine in the USA and Mexico

Re: Us calling

BKNS27 — Wed, 29 Oct 2025 17:27:59 GMT

@Mitch-Rhonda

You can also manual connect to AT&T or Verizon if it is shown on your phone and reboot your phone then see if that works.

Re: Us calling

hairbag1 — Wed, 29 Oct 2025 21:13:07 GMT

@Mitch-Rhonda

if you're in US with a Canada / US plan, you MUST have a cell that has VoLTE enabled and is recognised by Public Mobile as not all VolTE enabled cells are able to work with PM. Here's some reading and a devise checker at bottom of page...

https://www.publicmobile.ca/en/get-help/articles/volte

Make sure you have either AT&T or T-Moble as your network...I could never get Verizon to work when I was last in US...(that was before you-know-who started running his mouth)