topic Re: Promo code in Get Support

Promo code

Vicky_yi888 — Tue, 28 Oct 2025 19:57:02 GMT

I received your email with promo code but when I subscribe and enter the promo code, it always says invalid. Why?

Re: Promo code

softech — Tue, 28 Oct 2025 19:58:42 GMT

is that a Promo code or Friend Referral? There are two boxes on the Payment page, please choose the correct one

if you want to confirm if the Promo code is still valid, Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Promo code

hTideGnow — Tue, 28 Oct 2025 20:10:24 GMT

hi @Vicky_yi888

what Promo code is that? a WinBack code? or where you got it from?

I think if it is a Winback, you need to use the same email address to setup My Account

What you can do is to activate first, then submit a ticket with PM agent and ask them to add it back after

Re: Promo code

Vicky_yi888 — Tue, 28 Oct 2025 20:23:20 GMT

I used the same email address to setup my subscription, but it doesn’t work

Re: Promo code

Vicky_yi888 — Tue, 28 Oct 2025 20:23:58 GMT

I got the promo code from my email today

Re: Promo code

computergeek541 — Tue, 28 Oct 2025 21:58:36 GMT

Re: Promo code

Vicky_yi888 — Thu, 30 Oct 2025 21:55:12 GMT

I don’t know how to operate it. Your system is complicated. Also I have a referral code. When I did my subscription, I saw the referral code was entered, But after subscribing, there’s no indication that the referral code took effect. I don’t know how to ask to fix these problems.

Re: Promo code

slusagm — Thu, 30 Oct 2025 21:56:58 GMT

@Vicky_yi888

the referral code is not a $10 deduction at activation. It is a credit in your account within 72 hours after activation

But first, you put in the PM sim and you have full service yet?

Re: Promo code

Vicky_yi888 — Thu, 30 Oct 2025 22:00:50 GMT

What is the PM sim? After transferring my number, my incoming calls are still having issues — the phone doesn’t ring and goes straight to voicemail. It’s been two days, I can’t use my phone yet.

Re: Promo code

slusagm — Thu, 30 Oct 2025 22:02:14 GMT

@Vicky_yi888

sim is sim card or eSIM

if you can make outgoing call, just not incoming, the porting was not done. did you get a porting authorization text from your old provider and you replied yes within 90 mins?

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them