topic Re: Having trouble in Get Support

Having trouble

Karlwall2 — Tue, 28 Oct 2025 18:40:14 GMT

We have been trying to connect a phone for 4 days and nothing but disappointing results. Does anyone have an actual human contact number

Re: Having trouble

softech — Tue, 28 Oct 2025 18:42:06 GMT

@Karlwall2

Let me try to help.

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Having trouble

hTideGnow — Tue, 28 Oct 2025 18:42:08 GMT

hi @Karlwall2

have you check your Community inbox?
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Message PM support agent agian

Re: Having trouble

BKNS27 — Tue, 28 Oct 2025 18:49:12 GMT

@Karlwall2

PM is an online service so no verbal communication with a CS_Agent. You need to dm them and inform them of your issue so they can help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Dial 611 or call 1-855-4PUBLIC or login to your account on the PM or website to check if your account is Suspended for monthly nonpayment. If it is then manual payment and go to your account to enable Subscribe if it was disable for future payments.

Also what is the make and model of your phone? It could be relate to the 850MHz on the 3G frequency if your phone is too old. Enter the IMEI to see if your phone is VoLTE compatible.

https://www.publicmobile.ca/en/get-help/articles/volte

Re: Having trouble

CSA_PM — Tue, 28 Oct 2025 18:56:05 GMT

Hello @ Karlwall2,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage