topic Re: Rewards redemption credit discrepancy in Get Support

Rewards redemption credit discrepancy

Diogenes87 — Tue, 28 Oct 2025 17:34:15 GMT

Hello, back in August I redeemed 15 points for what was allegedly a $20 bill credit as shown in redemption activity below.

However in my payment history I was only provided $15 credit and was charged over $5 for the difference.

Re: Rewards redemption credit discrepancy

hTideGnow — Tue, 28 Oct 2025 17:36:06 GMT

HI @Diogenes87

bill credit changed to 20 points for $20 around 2 weeks ago

for your redemption history, it deduct 15 points, gave you $15 credit, so it is correct, just the description was off

Re: Rewards redemption credit discrepancy

will13am — Tue, 28 Oct 2025 17:45:14 GMT

@Diogenes87 , there was never an option to redeem 15 points for $20. If you were able to do the redemption before the change, you would have redeemed 15 points for $15. Now, you need to redeem 20 points for $20. In the rewards tab, there is a redemption history that you can go over to see when and how many points were redeemed.