topic Re: Cannot put new eSIM in new phone. in Get Support

Cannot put new eSIM in new phone.

Steven0511 — Tue, 28 Oct 2025 19:31:19 GMT

Hello!
I ordered and received a new eSIM for my new phone. On my old iPhone, I see the eSIM on the app and here on the website but I can’t instal it in my new Samsung. The QR code is not scanning and I can’t proceed with my new Samsung until there is a sim in it. I’m stuck on the first few setting of language and wifi but can’t skip the sim/esim part. How do I get and activation code for my new eSIM that I can put manually or get a QR code that my Samsung will scan?
Thanks for your help in advance!

Re: Cannot put new eSIM in new phone.

Sansan — Tue, 28 Oct 2025 16:18:24 GMT

Hi,

For new samsung phones, you MUST activate it first with a physical SIM card. You cannot use esim.

Borrow any card from a friend to get pass this process first.

Once that's done, you can use wifi to download the Public Mobile App and purchase eSIM.

Re: Cannot put new eSIM in new phone.

BKNS27 — Tue, 28 Oct 2025 16:24:41 GMT

That what I don’t like about the new Samsung phones during the activation stage of the phone. Good thing I still have a SIM from my old phone to activate the new Samsung phone.

This is the reason I prefer the iPhone 16 over the new iPhone 17. The iPhone 17 in Canada is now eSIM only while the iPhone 16 has both.