topic Re: Trying to find "Account Settings" so I can suspend my account or service for a few mon in Get Support

Trying to find "Account Settings" so I can suspend my account or service for a few months

Sum_Guy — Tue, 28 Oct 2025 15:51:02 GMT

I asked the public mobile bot how to suspend my account (not cancel it - but suspend it). The instructions were:

=============
Go to Account Settings
Select “Suspend Service” option
Choose your suspension period (up to 120 days maximum)

Your service will be suspended at midnight on your next payment date
During suspension, you won’t be charged for your plan
Your phone number remains reserved for you
Reactivation:
Service automatically reactivates after your chosen suspension period
==============

I'm logged into my PM account (using a PC / Web browser) and I don't see "Account Settings" anywhere.

Does it exist? What do I click on?

Re: Trying to find "Account Settings" so I can suspend my account or service for a few mon

hTideGnow — Tue, 28 Oct 2025 15:53:05 GMT

@Sum_Guy

you can only suspend the account for 90 days and no more. Some people will suspend for 85 days, resume for 30 days and then suspend for another 85 days

to suspend, you can go to My Account, Payment page and Manage Subscription, and disable Subscribed there

Re: Trying to find "Account Settings" so I can suspend my account or service for a few mon

hairbag1 — Tue, 28 Oct 2025 15:56:32 GMT

@Sum_Guy

log in to your account using your laptop, Payments > Manage Subscription > once you click that you should see where you can toggle OFF Subscribed. Just make sure to re-enable before 90 days.

Re: Trying to find "Account Settings" so I can suspend my account or service for a few mon

slusagm — Tue, 28 Oct 2025 15:56:34 GMT

Who told you 120 days maximum? it is not true, only 90 days

You can use this link to quickly Suspend the service:
https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone

It is report lost-stolen, but no worry, it is just account suspension and no more, your phone won't be blacklisted or anything

or you can suspend it via My Account -> Payment -> Manage Subscription and toggle off "Subscribed" there

But remember, it is only 90 days, and not 120 days. And instead of resume service on the last day, give yourself couple days just in case. And make sure you able to receive 2FA code via email since your phone will be suspended and cannot receive 2FA

Re: Trying to find "Account Settings" so I can suspend my account or service for a few mon

Sum_Guy — Tue, 28 Oct 2025 16:08:48 GMT

I clicked on the Chatbot (top line on the website screen, Community Rewards Chatbot Logout) and asked this question - can i suspend my account or service? I cut and pasted the resulting instructions, which does say 120 days maximum.

The chatbot instructions also said the account would automatically be re-activated at the end of the chosen suspension time.

Re: Trying to find "Account Settings" so I can suspend my account or service for a few mon

computergeek541 — Tue, 28 Oct 2025 19:34:00 GMT

@Sum_Guy wrote:
I clicked on the Chatbot (top line on the website screen, Community Rewards Chatbot Logout) and asked this question - can i suspend my account or service? I cut and pasted the resulting instructions, which does say 120 days maximum.
The chatbot instructions also said the account would automatically be re-activated at the end of the chosen suspension time.

Please ignore the chatbot. It is wrong. There is no 120 account suspension option and service does not automatically resume after any set amount of time.

Re: Trying to find "Account Settings" so I can suspend my account or service for a few mon

computergeek541 — Tue, 28 Oct 2025 19:37:40 GMT

@hairbag1 wrote:
@Sum_Guy
log in to your account using your laptop, Payments > Manage Subscription > once you click that you should see where you can toggle OFF Subscribed. Just make sure to re-enable before 90 days.

Turning off autopay does not suspend a service on its own and does not cause a service to immediately cease. In addition, simply turning autopay back on will not reactivate service. When an account has been suspended because the plan renewal payment was missed, the payment must be made manually.