topic Re: Overpaid in Get Support

Overpaid

Shirley1011 — Tue, 21 Oct 2025 04:38:26 GMT

Overpaid trying to leave Public mobile need refund

Re: Overpaid

Handy1 — Tue, 21 Oct 2025 04:53:04 GMT

@Shirley1011 If you double check credit card is one charge just pending and the other has posted ? If so the pending charge should fall off . But if both charges have posted the you will have to engage support for refund

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Overpaid

hairbag1 — Tue, 21 Oct 2025 05:02:04 GMT

@Shirley1011

Public Mobile has a no refund policy so you likely won't be granted a refund unless something faulty with your service.

Re: Overpaid

BKNS27 — Tue, 21 Oct 2025 08:05:06 GMT

@Shirley1011

If you were over charged. Your extra charge will remain as credit in your account to pay for next month renewal.

Re: Overpaid

Shirley1011 — Tue, 21 Oct 2025 09:34:55 GMT

A double payment was taken . I only made payment to allow porting of number asi have left Public Mobile. I do not have serbpvice there

Re: Overpaid

Shirley1011 — Tue, 21 Oct 2025 09:36:16 GMT

I do not have service with Public Mobile this was paid to port phonrpe number per. Charged twice in error

Re: Overpaid

Handy1 — Tue, 21 Oct 2025 09:42:42 GMT

@Shirley1011 Your public mobile account needs to be active to port number to new provider , and then you need to leave active public mobile SIM card in the phone and start the porting ( transfer number ) process with new provider so you can reply YES to the confirmation text public mobile will send you to port the number , once you have successfully ported number to new provider it will automatically close your public mobile account . If you need help from support you can use the link in my very first reply to you to engage support . Hope this helps and best of luck

Re: Overpaid

Shirley1011 — Tue, 28 Oct 2025 15:12:21 GMT

Both payments went thru

Re: Overpaid

Dunkman — Tue, 28 Oct 2025 15:17:50 GMT

@Shirley1011 wrote:
Both payments went thru

@Shirley1011

Is your issue resolved? You will need to contact customer service agent to resolve any billing issues. PM generally does not offer refunds, but if you were charged twice, CSA should be able to help.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437