topic Re: Personal unlocking key in Get Support

Personal unlocking key

FionaTsang — Tue, 28 Oct 2025 07:14:40 GMT

hello. I’ve accidentally locked my sim by entering the pin incorrectly 3x. I’m looking for my personal unblocking key. I can’t get it through my account because I can’t get past the two way authentication as I am not receiving text messages.

Re: Personal unlocking key

Socrates8567 — Tue, 28 Oct 2025 02:59:10 GMT

Hello.

To get your Public Mobile PUK code, you must contact customer support, as it is not printed on the SIM card or its packaging. You can do this by starting a conversation with the virtual assistant SIMon or by submitting a ticket to the CSA. When you contact them, you will need to provide account and security information to verify your identity.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Mailbox here.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Personal unlocking key

FionaTsang — Tue, 28 Oct 2025 03:02:15 GMT

This is going in circles and I can’t get a ticket created

Re: Personal unlocking key

Socrates8567 — Tue, 28 Oct 2025 03:03:20 GMT

If you click on the link that ends in 22437 that is a direct message to a csa. It's very straight forward.

The other link is your mailbox here.

Re: Personal unlocking key

softech — Tue, 28 Oct 2025 03:03:42 GMT

@FionaTsang

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: Personal unlocking key

computergeek541 — Tue, 28 Oct 2025 07:15:57 GMT

@FionaTsang wrote:
hello. I’ve accidentally locked my sim by entering the pin incorrectly 3x. I’m looking for my personal unblocking key. I can’t get it through my account because I can’t get past the two way authentication as I am not receiving text messages.

It wouldn't have made a difference even if you were able to access My Account/self serve. The PUK for your SIM cards isn't in there.

Re: Personal unlocking key

CSA_PM — Tue, 28 Oct 2025 11:57:39 GMT

Thank you for the escalation! The customer is in contact with an agent.