topic Re: Refund in Get Support

Refund

Wallace53 — Tue, 28 Oct 2025 01:08:21 GMT

I mistakenly kept trying to purchase a sim card and kept getting charged but it wouldn't finish the process of shipping it. Can I get a refund for these 4 sim charges?

Re: Refund

Socrates8567 — Mon, 27 Oct 2025 23:26:03 GMT

@Wallace53 wrote:
I mistakenly kept trying to purchase a sim card and kept getting charged but it wouldn't finish the process of shipping it. Can I get a refund for these 4 sim charges?

They won't refund you. However they can credit your account the costs.

You can create a ticket by clicking on the chat bot at the bottom right corner. Or if it doesn't work, you can create a ticket using the direct link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

softech — Mon, 27 Oct 2025 23:41:50 GMT

@Wallace53

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund

CSA_PM — Tue, 28 Oct 2025 00:01:58 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.