topic Re: subscription ran out in Get Support

subscription ran out

kath42 — Mon, 27 Oct 2025 22:36:02 GMT

got a message yesterday, phone stopped working this morning. renewed today at 11am. 16.30 now phone still not working.

softech — Mon, 27 Oct 2025 20:33:11 GMT

did you try Reboot your phone?

and Login My Account using Incognito mode, check:

if account status shows Active and your cycle date is Oct 27 - Nov 26
if Available Funds showing $0. If it shows the amount you topped up earlier, then the money was in the account but was not used for renewal
The Payment history page. Confirm if you see 2 transactions today. One shows you loaded money into My Account and another one shows PM used the money for renewal.

I have also escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CharlieWhisky — Mon, 27 Oct 2025 20:33:09 GMT

If you renewed your plan you can try to reset your cellular data and reboot your phone.

CSA_PM — Mon, 27 Oct 2025 20:39:06 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.