topic Instant top up in Get Support

Instant top up

Davidsuresh — Mon, 27 Oct 2025 18:42:59 GMT

How does it work?

Why isn't it reflected on my account?

Why is there no customer service to help?

Re: Instant top up

slusagm — Mon, 27 Oct 2025 16:24:52 GMT

are you using voucher or instant top up? where you got it?

if instant top-up, logoff My Account, login back again using browser with Incognito mode and check the Payment history to see if it shows the top up and if it is used towards renewal, should have 2 separate lines on Payment history. Then reboot phone and it will work

if you are got a voucher instead, you need to login My Account or using *611 to top up the voucher, and then reboot the phone

Re: Instant top up

hairbag1 — Mon, 27 Oct 2025 16:25:13 GMT

@Davidsuresh

no traditional call-in customer support...just the Community Forum. Since your issue is with your account, you can click the orange chat bubble on lower right side of page to start the process of contating Customer Support for their help.

If that fails, you can use this link to dm Customer Support also..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Instant top up

Davidsuresh — Mon, 27 Oct 2025 17:06:54 GMT

Thanks.

Appreciate it.