topic Re: Trouble transferring new eSIM. Solutions driving me in circles. in Get Support

Trouble transferring new eSIM. Solutions driving me in circles.

JasmineS — Sun, 26 Oct 2025 22:43:49 GMT

bought a new iPhone 17, tried to transfer eSIM from my old iPhone 14 to 17, and it said unsuccessful. I tried to login into mobile app with new phone to purchase eSIM and it said unable to, please contact support. Looking for help to get a QR code to activate my eSIM.

Re: Trouble transferring new eSIM. Solutions driving me in circles.

umnikke8 — Sun, 26 Oct 2025 22:45:38 GMT

I don't think Public supports transferring eSIMs by any method. The standard approach is to use the app to purchase a new one on the new device. But since that is not working, I'd do as it says and contact support.

Re: Trouble transferring new eSIM. Solutions driving me in circles.

softech — Sun, 26 Oct 2025 22:47:53 GMT

@JasmineS

your existing eSIM on the iPhone 14 still functioning?

on iPhone 17, uninstall the PM app, reboot phone and reinstall. Login PM app, go back to Account page and try purchase eSIM once more and it should work

just in case it still does not work, ask PM support to check

please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Trouble transferring new eSIM. Solutions driving me in circles.

JasmineS — Sun, 26 Oct 2025 22:48:19 GMT

Thanks I’ve been trying to contact support for the last two hours with no success

Re: Trouble transferring new eSIM. Solutions driving me in circles.

CSA_PM — Mon, 27 Oct 2025 12:15:04 GMT

Thank you for the escalation! The customer is in contact with an agent.