topic Re: CS_AGENT in Get Support

CS_AGENT

archak — Mon, 27 Oct 2025 19:09:04 GMT

Activated new plan. Unable to login. It keeps going back to the login page, moment I enter credentials

hTideGnow — Sun, 26 Oct 2025 21:37:08 GMT

the phone service itself work? try to uninstall PM app and reinstall and login

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Chalupa_Batman — Sun, 26 Oct 2025 22:02:54 GMT

@archak wrote:
Activated new plan. Unable to login. It keeps going back to the login page, moment I enter credentials

The website and app are known to have cache issues.

If you're using an Android, go into settings, apps and find the PM app. Clear the cache first, then data then restart your phone and try again.

If you're using an iPhone, delete the app, reboot phone and redownload the app and try again.

If you're on a PC, clear the browser cache and restart browser, then once it's restarted, click on incognito mode or private mode and try again.

If you still need help, ask a CS Agent to investigate. But I feel the above should work.

CSA_PM — Mon, 27 Oct 2025 12:11:41 GMT

Thank you for the escalation! The customer is in contact with an agent.