topic Activation in Get Support

Activation

KarenCarlson — Mon, 27 Oct 2025 19:09:35 GMT

When going through activation process, I got impatient and started activation prior to receiving notice from previous provider. Now unable to activate as sim already registered. Any suggestions as to how to go forward?

Re: Activation

hTideGnow — Sun, 26 Oct 2025 21:17:50 GMT

hi @KarenCarlson

can't you put your old sim card back to get the porting text? or if old carrier has eSIM, just reenable it on the phone

and your PM sim is already register, you can test to see if it works, you don't have to "reactivate" it

but you can also ask PM to help and check

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation

CSA_PM — Mon, 27 Oct 2025 12:13:08 GMT

Thank you for the escalation! The customer is in contact with an agent.