topic Re: Public Mobile App in Get Support

Public Mobile App

Wyniss — Mon, 27 Oct 2025 19:10:31 GMT

Both on my iPhone and iPad devices app screens went black after opening. When I reloaded neither would accept my credentials I’ve used for years. Please advise.

Re: Public Mobile App

CSA_PM — Sun, 26 Oct 2025 20:05:14 GMT

Hello there.

I sent you a private message.

You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Public Mobile App

Chalupa_Batman — Sun, 26 Oct 2025 20:05:16 GMT

@Wyniss wrote:
Both on my iPhone and iPad devices app screens went black after opening. When I reloaded neither would accept my credentials I’ve used for years. Please advise.

With regards to the apps on iPhones and iPads, there are no ways to clear the cache. So you have to delete file app, turn off your iPad or iPhone for a minute, then restart your iPhone or iPad and then redownload the app and try again.