topic Re: Sim is not working in Get Support

Sim is not working

Brandy2 — Sun, 26 Oct 2025 00:46:38 GMT

Just got this public mobile sim card in the mail but when I transferred my old number and everything to it and put it in i get a notification every 10 seconds saying "No sim card inserted" the sim is in all the way and everything, i restarted my phone and all but it still just doesn't work. Is there something I missed or that I can do?

Re: Sim is not working

softech — Sun, 26 Oct 2025 01:00:00 GMT

@Brandy2

what phone do you have? and do you have another phone to test the sim card?

it could be just a sim card provisioning issue, easy fix for PM support and you just need to engage them by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Sim is not working

BKNS27 — Sun, 26 Oct 2025 01:08:01 GMT

@Brandy2

Did you confirm to the text with YES that you are porting over to PM within the 90 minute window?

Re: Sim is not working

Brandy2 — Sun, 26 Oct 2025 01:10:22 GMT

Yes I did

Re: Sim is not working

computergeek541 — Sun, 26 Oct 2025 08:09:10 GMT

@BKNS27 wrote:
@Brandy2
Did you confirm to the text with YES that you are porting over to PM within the 90 minute window?

A customer not replying to that text message doesn't cause a phone to report no SIM card inserted.