topic Re: Text Message in Get Support

Text Message

Bordigol11 — Sun, 26 Oct 2025 00:55:29 GMT

Why I can't text messages on my phone? I always got a message "sending failed". I tried sending several times but to no avail. What should I do?

Re: Text Message

softech — Sun, 26 Oct 2025 01:02:23 GMT

@Bordigol11

what phone do you have? Both voice calls and Mobile data are working?

if it is a text only issue, you can first Reboot the phone and the click Reset network settings

if that still does not work and if you have an Android phone, you can try uninstall Google Message, reboot phone and Reinstall Google Message

if nothing works, ask PM support to reprovision your account. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Text Message

BKNS27 — Sun, 26 Oct 2025 01:06:37 GMT

@Bordigol11

Are you using iMessage or RCS?

Re: Text Message

Socrates8567 — Sun, 26 Oct 2025 01:09:16 GMT

Hello

If you can't send text messages on Public Mobile, try rebooting your phone, toggling airplane mode on and off, or checking your phone's messaging settings. If these steps don't work, especially if you recently joined, you may need to submit a ticket to customer support for a fix, as there are sometimes activation issues.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Text Message

computergeek541 — Sun, 26 Oct 2025 08:18:31 GMT

@BKNS27 wrote:
@Bordigol11
Are you using iMessage or RCS?

I don't see any indication given by the customer that either is being used. SMS could be the method being used.