topic Re: Wrong Data Usage in Get Support

Wrong Data Usage

hutchic — Sat, 27 Sep 2025 15:22:59 GMT

My son broke his phone but his account shows as having used 1GB.

This is obviously incorrect. While it's well under the amount of purchased data it's concerning that it's being miscounted.

Re: Wrong Data Usage

hairbag1 — Sat, 27 Sep 2025 15:37:42 GMT

@hutchic

He should log in to his account / Usage Breakdown to see accurate usage info.

Re: Wrong Data Usage

Camera4617 — Sat, 27 Sep 2025 16:32:26 GMT

How do you know it is incorrect? He did not use it at all? Or you think he used less than it shows?

Re: Wrong Data Usage

BKNS27 — Sat, 27 Sep 2025 19:51:17 GMT

@hutchic

The apps on your son’s broken phone also uses data in the background app refresh.

Re: Wrong Data Usage

hutchic — Sat, 25 Oct 2025 20:49:56 GMT

@BKNS27 -- I'm aware but that shouldn't be reported as data used over the mobile network
@Camera4617 -- becuase there's literally no SIM in the phone it's impossible for it to use mobile network data
@hairbag1 -- that's where the usage number came from

Re: Wrong Data Usage

computergeek541 — Sat, 25 Oct 2025 20:50:13 GMT

Re: Wrong Data Usage

computergeek541 — Sat, 25 Oct 2025 20:50:28 GMT

Re: Wrong Data Usage

computergeek541 — Sat, 25 Oct 2025 20:50:36 GMT

Re: Wrong Data Usage

slusagm — Sat, 25 Oct 2025 21:01:47 GMT

@hutchic you need PM to check and clarify .

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage