topic Re: Texting not working!! in Get Support

Texting not working!!

Lee_Lee — Tue, 04 Jan 2022 23:14:18 GMT

I just activated with Public Mobile earlier today. Service was working great. Now it’s not working.. there’s absolutely no one to personally speak with?

-using the iPhone X

Re: Texting not working!!

CS_Agent — Wed, 20 Jun 2018 23:41:32 GMT

Hi,
If you have any questions concerning your account, just send a private message through the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Texting not working!!

Lee_Lee — Wed, 20 Jun 2018 23:45:24 GMT

Perfect, thank you! 🙂

Re: Texting not working!!

Luddite — Wed, 20 Jun 2018 23:50:39 GMT

@Lee_Lee Did you request a transfer of your number from another carrier? If so, does your old SIM still work?

Re: Texting not working!!

Lee_Lee — Wed, 20 Jun 2018 23:53:29 GMT

@Luddite

Noo, I activated a new number. Left my old sim alone.

Re: Texting not working!!

Luddite — Wed, 20 Jun 2018 23:59:28 GMT

@Lee_Lee wrote:
Luddite
Noo, I activated a new number. Left my old sim alone.

Annoying glitch. You'll need to await moderator response.

Just recalled this sometimes cures texting issues:

•Go to Settings

•Then go to Mobile networks and select a network other than Public Mobile, Telus, or Koodo

•When you exit the menu the phone should lose the network.

•Repeat the process and select Public Mobile as your mobile network.

This procedure will force the update of the message centre number. You can verify it in your message settings.

Re: Texting not working!!

srlawren — Thu, 21 Jun 2018 17:56:09 GMT

@Lee_Lee any luck yet?

Re: Texting not working!!

Lee_Lee — Tue, 26 Jun 2018 11:20:56 GMT

Yes!
It was working shortly after posting this.

Sorry for the late response.

Re: Texting not working!!

srlawren — Tue, 26 Jun 2018 16:01:23 GMT

@Lee_Lee glad to hear all is well. Welcome to Public Mobile! 🙂