topic Change email address in Get Support

Change email address

LONER — Sat, 25 Oct 2025 20:06:03 GMT

How do I change my email address?

Re: Change email address

slusagm — Sat, 25 Oct 2025 14:53:09 GMT

If you cannot login now, then as PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Change email address

Socrates8567 — Sat, 25 Oct 2025 14:55:24 GMT

Hello.

If you are able to log into your account, you can then click on this link where you can change your email address.

https://eversafe.id.telus.com/user/selfservemenu

If you're unable to log in, you may use this link to reach a csa.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change email address

LONER — Sat, 25 Oct 2025 15:52:16 GMT

Thank you. Did the job. However, when I tried to login on my phone and then again on my wife's phone the "confirm" bar n the security code page was missing . has to use a computer to see the bar. That was the first time it happened for both of us.