topic Failed Plan change in Get Support

Failed Plan change

Two — Sat, 25 Oct 2025 14:41:23 GMT

My wife and I changed our plans to take effect next cycle. He plan cycled 5 days ago and the change never took effect. Mine will probably be the same in 2 weeks. How do we deal with this

Re: Failed Plan change

Socrates8567 — Sat, 25 Oct 2025 14:50:22 GMT

Hello.

If the plan change didn't occur, contact a csa to find out why by clicking on the chatbot at the bottom right corner or use this direct link if the chatbot doesn't work.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Failed Plan change

slusagm — Sat, 25 Oct 2025 14:54:38 GMT

Maybe just a cache problem and you don't see the new plan. Login. My Account using browser with incognito mode

If it still shows old plan, ask PM to help. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage