https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-restore-service-when-there-is-no-option-to-do-so-when-I/m-p/1379663#M944949 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/606113">@Lorid789</a>&nbsp;</P><P>You can dial 611 from your phone or dial 1-855-4PUBLIC from another phone and follow the prompts.</P> Fri, 24 Oct 2025 16:18:42 GMT BKNS27 2025-10-24T16:18:42Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-restore-service-when-there-is-no-option-to-do-so-when-I/m-p/1379648#M944939 <P>Due to missing email notifications from Public Mobile my service was stopped in September.<BR />I found the emails, it says to log in and click on&nbsp;<SPAN>"Reactivate Account" but there is no option to do so. I can't access my my payment method, I can't access anything but new subscriptions and it won't take my sim number. It hasn't been 90 days. The first warning email was dated Sept 09, 2025.</SPAN></P><P><SPAN>Help me Obi Wan, you're my only hope.</SPAN></P> Fri, 24 Oct 2025 15:41:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-restore-service-when-there-is-no-option-to-do-so-when-I/m-p/1379648#M944939 Lorid789 2025-10-24T15:41:12Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-restore-service-when-there-is-no-option-to-do-so-when-I/m-p/1379649#M944940 <P>BTW, I was unable to create a ticket from the agent, it kept throwing an error. I tried several options.</P> Fri, 24 Oct 2025 15:43:02 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-restore-service-when-there-is-no-option-to-do-so-when-I/m-p/1379649#M944940 Lorid789 2025-10-24T15:43:02Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-restore-service-when-there-is-no-option-to-do-so-when-I/m-p/1379650#M944941 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/606113">@Lorid789</a>&nbsp;</P><P>can't access your account so use the link to message Customer Support...</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Fri, 24 Oct 2025 15:48:42 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-restore-service-when-there-is-no-option-to-do-so-when-I/m-p/1379650#M944941 hairbag1 2025-10-24T15:48:42Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-restore-service-when-there-is-no-option-to-do-so-when-I/m-p/1379663#M944949 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/606113">@Lorid789</a>&nbsp;</P><P>You can dial 611 from your phone or dial 1-855-4PUBLIC from another phone and follow the prompts.</P> Fri, 24 Oct 2025 16:18:42 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-restore-service-when-there-is-no-option-to-do-so-when-I/m-p/1379663#M944949 BKNS27 2025-10-24T16:18:42Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-restore-service-when-there-is-no-option-to-do-so-when-I/m-p/1379687#M944963 <P>It says it doesn't know that phone number.</P> Fri, 24 Oct 2025 18:27:46 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-restore-service-when-there-is-no-option-to-do-so-when-I/m-p/1379687#M944963 Lorid789 2025-10-24T18:27:46Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-restore-service-when-there-is-no-option-to-do-so-when-I/m-p/1379688#M944964 <P>Hi @ Lorid789</P><P>&nbsp;</P><P>I sent you a private message. You can view and reply to it by accessing this link: <A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A></P> Fri, 24 Oct 2025 18:32:09 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-restore-service-when-there-is-no-option-to-do-so-when-I/m-p/1379688#M944964 CSA_PM 2025-10-24T18:32:09Z