topic Re: Credit card update in Get Support

Credit card update

gibby22 — Fri, 24 Oct 2025 23:30:00 GMT

I was successful in updating my card information. However, my husband just received a text saying the card associated with his number will expire in 7 days. My card pays for both numbers. How do I verify that I have updated his info.

Re: Credit card update

hairbag1 — Fri, 24 Oct 2025 15:22:08 GMT

@gibby22

hubby has to update that info in his Public Mobile account also...not just your account.

Re: Credit card update

hTideGnow — Fri, 24 Oct 2025 15:23:46 GMT

hi @gibby22

two accounts mean two logins to My Account (not a single account like family account)

So, do you have the login to the two different accounts? if you just know one login , then you need the ask PM support agent to help for the other one

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Credit card update

gibby22 — Fri, 24 Oct 2025 15:50:18 GMT

No, to 2 logins. I do not recall being told we needed 2 logins. I've sent ticket. Requesting access and having the account made into a family account.

Re: Credit card update

gibby22 — Fri, 24 Oct 2025 15:54:10 GMT

As far as we know, it was 1 account with 2 numbers. I'm the one who setup things electronically. Hubby hates apps. Sent ticket. Hope I can do it.

Re: Credit card update

hairbag1 — Fri, 24 Oct 2025 15:54:39 GMT

@gibby22

there are no family accounts with Public Mobile. Each account is separate, needing a unique email address. You can use the same payment card but you must update each account when cards are updated.