topic sim card not received in Get Support

sim card not received

rongerz — Fri, 24 Oct 2025 23:31:37 GMT

bought on August 21 2025. it's near the end of October and still not delivered. not happy

Re: sim card not received

hTideGnow — Fri, 24 Oct 2025 15:22:24 GMT

Ask PM support agent for status update, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

Re: sim card not received

Dunkman — Fri, 24 Oct 2025 15:23:24 GMT

@rongerz

You will need to contact customer service agent if you didn't receive the SIM card within 10 business days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you need SIM card right away, you can purchase in store at corporate Telus or Koodo stores. Also. Mobile Klinik stores. Keep the receipt and submit to CSA for credit. Amazon also sells PM SIM card with prime shipping.