topic Re: Additional fee charge for switching e-sim in Get Support

Additional fee charge for switching e-sim

XFei — Fri, 24 Oct 2025 23:32:40 GMT

2 iphone17 using PM e-sim were charged extra fees when switching

Shouldn't it be free for e-sim users to switch?

Re: Additional fee charge for switching e-sim

softech — Fri, 24 Oct 2025 13:51:52 GMT

In rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement

https://www.publicmobile.ca/en/get-help/articles/esim-faqs

While direct eSIM to eSIM transfers are not supported, we do offer the option to transfer service from one eSIM to another by purchasing a new eSIM. If you are already using a Public Mobile eSIM, when you request a new eSIM, we automatically identify you as an existing eSIM user and waive the replacement fee, provided you meet certain conditions.

To qualify for a fee waiver when transitioning between eSIMs, you must meet the following criteria:
* The current Public Mobile eSIM must be actively installed in the device you’re transferring from.
* The eSIM must have been purchased at least 15 days prior to the new request.

Re: Additional fee charge for switching e-sim

XFei — Fri, 24 Oct 2025 14:19:53 GMT

Does it mean that I can only switch to another phone every 15 days? Other operators can switch freely without any additional fees.

Re: Additional fee charge for switching e-sim

softech — Fri, 24 Oct 2025 14:22:42 GMT

@XFei

Check with PM agent first. If there is a valid reason for change less than 15 days, like that initial eSIM was not working at all, I believe PM might still honour the reimbursement