topic Payment in Get Support

Payment

Drax01 — Fri, 24 Oct 2025 14:04:21 GMT

My card was declined at first and i am not able to pay it it is not good man what to do i am frustrated

Re: Payment

softech — Fri, 24 Oct 2025 14:13:32 GMT

@Drax01

did you try on both browser and app?

Wait another day and try again

using the browser with Incognito mode
Try again using the app. If you have already installed the app, uninstall , reboot and reinstall.
And remember to grant Location Permission to the app before trying to login

if issue persists or you cannot afford to wait any longer to try, get a voucher and have the plan renewed first. Get it from SDM/Rexall/Loblaws/CanTire and load the voucher by calling *611 on your phone or call 1.855.4PUBLIC from another phone, or via My Account/PM app if you can login the account

Full list of stores to get vouchers: https://www.publicmobile.ca/en/payment-voucher

Re: Payment

Drax01 — Fri, 24 Oct 2025 14:18:49 GMT

I made a payment through the call on 611 but still not able to call not use the data can you help me its urgent

Re: Payment

Drax01 — Fri, 24 Oct 2025 14:21:54 GMT

@softech I am not able to use the data nor can call any one but i made a payment through 611 call help me please

Re: Payment

CSA_PM — Fri, 24 Oct 2025 14:31:42 GMT

Hello @ Drax01,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage