topic Re: Trackable ticket response time in Get Support

Subcription Issue

Tamhieu — Mon, 20 Oct 2025 06:19:40 GMT

I changed my subcription plan, but I received two invoices for both the new one and the old one. Could you please check and

1) Cancel my old subcription (as attached invoiced)

2) And keep the below subcription plan:

I am waiting for your response.
Thanks.

Re: Subcription Issue

Socrates8567 — Sun, 19 Oct 2025 21:29:09 GMT

These are not private forums. You just shared all your private information with the internet. Please click on the arrow in the box and remove the pictures ASAP.

Since you can log in, click on the chatbot in the bottom right corner and create a ticket to a csa to get help.

If you have problems, you can use this direct link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subcription Issue

hairbag1 — Sun, 19 Oct 2025 21:31:45 GMT

@Tamhieu

click the orange bubble on lower right side of page to start the process to get Customer Support involved.

Watch the little envelop in top right side will be highlighted when they respond.

Re: Subcription Issue

softech — Sun, 19 Oct 2025 21:35:37 GMT

@Tamhieu

You made the plan change after regular plan renewal using Change Now. PM might be able to help but it is up to their judgement

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subcription Issue

Tamhieu — Mon, 20 Oct 2025 06:19:21 GMT

Thanks for response. How can I contact PM to explaine? Could you please send an email to PM and me?
my email adress: ........@yahoo.com or .....@gmail.com.
Thanks amd regards,

Re: Subcription Issue

hTideGnow — Sun, 19 Oct 2025 23:33:16 GMT

HI @Tamhieu

sorry, all communication with PM support agent via Community inbox, they won't send email.

Please check your inbox for agent's response
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subcription Issue

CSA_PM — Mon, 20 Oct 2025 12:18:37 GMT

Hello @ Tamhieu,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Trackable ticket response time

Tamhieu — Fri, 24 Oct 2025 00:08:08 GMT

Hi,

I have sent a trackable ticket related to over charge my account from Monday, but I didn’t hear from Public Mobile Customer Service Agent.

How can I contact them? and How long they proceed a ticket?

Thanks and regards,

Re: Trackable ticket response time

Socrates8567 — Fri, 24 Oct 2025 00:10:31 GMT

Hello.

You can send a message via this direct link and please include the traceable ticket number and ask for a follow up.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trackable ticket response time

softech — Fri, 24 Oct 2025 00:12:43 GMT

@Tamhieu the Chatbot system was having issues earlier this week and issue just got resolved earlier today

Re: Trackable ticket response time

hairbag1 — Fri, 24 Oct 2025 00:14:02 GMT

@Tamhieu

as of today, the trackable ticket issue has been resolved. Should be working fine now..

Re: Trackable ticket response time

BKNS27 — Fri, 24 Oct 2025 00:53:16 GMT

@Tamhieu

Any overcharge will remain in your account as credit to pay for next month’s bill so no worries. The system will only take your monthly plan amount. The rest will remain in your account.