topic Re: Prepaid voucher paynent in Get Support

Prepaid voucher paynent

Majesticred — Sun, 07 Jan 2024 22:12:25 GMT

This is so difficult and frustrating. I CANNOT COMPLETE ACTIVATING MY ACCOUNT BECAUSE I CANNOT FIND THE PAYMENT TAB ANYWHERE TO PAY WITH A PREPAID VOUCHER. I ALSO CANNOT USE *611 AS I DO NOT HAVE A PHONE NUMBER DUE TO NOT BEING ABLE TO PAY WITH PREPAID VOUCHER. I HAVE A SIM THAT IS ALL GOOD JUST STUCK WITH not being able to find the payment tab.

Re: Prepaid voucher paynent

hTideGnow — Sun, 07 Jan 2024 22:16:18 GMT

Sorry, you cannot use voucher to activate

The workarounds is to get a prepaid visa or prepaid mastercard and use it to activate first

Your voucher won't be a waste. Once you activated the new account, load the voucher into your account and use it to pay for renewal.

Re: Prepaid voucher paynent

Handy1 — Sun, 07 Jan 2024 22:17:26 GMT

@Majesticred You need to activate with credit card or pre paid visa . Then you can pay with the voucher going forward

Re: Prepaid voucher paynent

Chalupa_Batman — Sun, 07 Jan 2024 22:20:58 GMT

Hi @Majesticred As pointed out you do require a credit card to start the service. Once that is done, you can remove the credit card from being charged and can start using vouchers moving forward. Please do not discard that voucher as it's still good and once you're set up, you can apply that to your account where you'll see a credit for the next month.

Re: Prepaid voucher paynent

computergeek541 — Sun, 07 Jan 2024 22:35:03 GMT

Re: Prepaid voucher paynent

Chrissyrioux12 — Mon, 08 Jan 2024 00:01:30 GMT

I had to use a computer

Re: Prepaid voucher paynent

Mangaliso — Thu, 23 Oct 2025 23:45:32 GMT

how does it help?

Re: Prepaid voucher paynent

cellphoneuser1 — Fri, 24 Oct 2025 00:52:06 GMT

@Mangaliso wrote:
how does it help?

Using a computer to pay can help if the app if is having issues. It could be just conincidence that the webpage worked but not the app or it could have been nightly maintenance making that person not being able to log in to do a payment.