topic Re: Data usage in Get Support

Data usage

HKM — Thu, 23 Oct 2025 03:10:04 GMT

I am at home using home internet most of the time. Why my data usage up to 75% of my subscription in just one week. Was that something wrong on Public Mobile usage tracking?

Re: Data usage

hairbag1 — Thu, 23 Oct 2025 03:18:34 GMT

@HKM

there's been instances of incorrect info going to customers. Log in to your account > Usage Breakdown to see accurate info. Just ignore the sms.

Re: Data usage

MDodson — Fri, 24 Oct 2025 00:36:48 GMT

Some phones have a setting to still use mobile data while on Wi-Fi. Maybe you can check your settings and if there is such a setting with your phone, try switching it.

Re: Data usage

cellphoneuser1 — Fri, 24 Oct 2025 00:43:10 GMT

@MDodson wrote:
Some phones have a setting to still use mobile data while on Wi-Fi. Maybe you can check your settings and if there is such a setting with your phone, try switching it.

That probably didn't happen. Public Mobile sent many erroneous messages to customers about data usage. @HKM It's not the usage tracking that there's a problem but it's a problem with the text messages getting sent when they shouldn't be.