topic Re: Potential SIM issue in Get Support

Potential SIM issue

716thompson — Tue, 04 Jan 2022 23:14:13 GMT

On this past Monday evening, I signed up for public mobile. I have gone through the activation issue, set up all my accounts (self-serve and community). Tuesday afternoon everything was working fine, texts were sending and receiving and I was connected to LTE (albeit it was slow). By Wednesday afternoon, I had no service; no signal, no data, no texts or calls. I tried everything to get it working. Resetting network settings and even factory resetting my phone. After a reply from @Shazia_K, I rebooted and had service. But there was no incoming calls or texts, I can not send texts, I have no data access, but I can make outgoing calls. I am wondering what is the best option to fix this issue, as far as I am concerned saving $40 a month is not worth going 3 days without service. Has anyone else experienced this?

If anyone is wondering, my sim in another phone still will not work, my devices are a OnePlus One and Two.

Thanks.

Re: Potential SIM issue

magimug — Fri, 11 Nov 2016 17:13:37 GMT

I have service

I have data (had to change my APN settings for that)

I can call out

I don't receive calls (people who call says it goes to Voicemail-my old provider's)

I send texts and it shows it's sent but no one is getting them

I do not get texts from anyone other than Public Mobile alerts

Not sure it's the sim or an incomplete port

Messaged a moderator ...no reply yet

Re: Potential SIM issue

computergeek541 — Sat, 12 Nov 2016 01:45:23 GMT

@magimug wrote:
I have service
I have data (had to change my APN settings for that)
I can call out
I don't receive calls (people who call says it goes to Voicemail-my old provider's)
I send texts and it shows it's sent but no one is getting them
I do not get texts from anyone other than Public Mobile alerts
Not sure it's the sim or an incomplete port
Messaged a moderator ...no reply yet

This is not a sim card issue. Your porting never finished. Usually, it's completed within a few hours of the request.

Re: Potential SIM issue

716thompson — Tue, 29 Nov 2016 19:54:37 GMT

i have finally regained service to my phone after 3 weeks without service, i finally got the mods to send out a new sim card.

thanks to @Shazia_K