topic Re: Rewards in Get Support

Rewards

Zkee — Thu, 23 Oct 2025 20:33:30 GMT

Hello!

I converted 15 points from my rewards to data and I have gotten an email confirming that it would receive it within 24 hours but it's now more than 48 hours and I am still yet to receive it. Kindly help.

Thank you.

Re: Rewards

slusagm — Thu, 23 Oct 2025 20:38:56 GMT

Isnt it 20 point for $20 now?

Ask PM to check

Since you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Rewards

TheSterlinger — Thu, 23 Oct 2025 20:50:59 GMT

When did you convert the points? Did you restart your phone?

Also check the Usage Breakdown on the Overview page to see if the data redeemed is there.

Re: Rewards

Zkee — Thu, 23 Oct 2025 21:32:17 GMT

Tuesday. No i didn't restart, will try that now. Thank you.