topic Re: Forgot email address in Get Support

Forgot email address

Brody16 — Thu, 23 Oct 2025 20:12:04 GMT

Would like to change my package but forgot my email address and can’t log in

Yummy — Thu, 23 Oct 2025 20:14:50 GMT

Open a ticket through chatbot and agent will assist you

softech — Thu, 23 Oct 2025 20:18:33 GMT

Chatbot is currently down. Please open ticket by private message

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Yummy — Thu, 23 Oct 2025 21:52:12 GMT

@softech wrote:
@Brody16 / @Yummy
Chatbot is currently down. Please open ticket by private message

No it is NOT down. Works like a charm. And worked yesterday and day before and day before, etc.

I know as I created few tickets every day.