topic Re: Offer Not Applied: 4G 20GB for $27 after Oct 20th renewal in Get Support

Offer Not Applied: 4G 20GB for $27 after Oct 20th renewal

JakePXP — Wed, 22 Oct 2025 03:42:01 GMT

I am writing regarding a limited-time offer I received via text message on October 14th for a 4G 20GB subscription plan for $27/month.

I replied YES on October 14th to accept the offer.

The text stated the offer would take effect on my next renewal date. My renewal date was October 20th, 2025, but I do not see the 20GB of data on my current plan.

Could you please investigate why the $27/20GB plan has not been applied to my account? Thank you.

Re: Offer Not Applied: 4G 20GB for $27 after Oct 20th renewal

Socrates8567 — Wed, 22 Oct 2025 01:19:20 GMT

@JakePXP wrote:
I am writing regarding a limited-time offer I received via text message on October 14th for a 4G 20GB subscription plan for $27/month.
I replied YES on October 14th to accept the offer.
The text stated the offer would take effect on my next renewal date. My renewal date was October 20th, 2025, but I do not see the 20GB of data on my current plan.
Could you please investigate why the $27/20GB plan has not been applied to my account? Thank you.

Hello.

These are public forums. Nobody from pm here. Please contact a csa via the chatbot link or direct link if you can't log in.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Offer Not Applied: 4G 20GB for $27 after Oct 20th renewal

slusagm — Wed, 22 Oct 2025 01:19:05 GMT

We are just customers here. You need to write to PM for them to check

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Offer Not Applied: 4G 20GB for $27 after Oct 20th renewal

JakePXP — Thu, 23 Oct 2025 18:37:37 GMT

Thanks, I know this but I was hoping someone from PM might see it I've tried to submit multiple times. But it looks like they just finally issued their systems are having issues.

https://productioncommunity.publicmobile.ca/t5/Announcements/NEW-Temporary-Ticket-Submission-Issue/td-p/1379025