topic Re: Logging in to make payment in Get Support

Logging in to make payment

EChristos — Thu, 23 Oct 2025 07:20:25 GMT

I’m overseas and trying to login to make a payment so my account is not suspended. I received a message but I’m told that there’s a system upgrade and I cannot do anything until it is complete. Telephone system says the same thing and I don’t know what to do before I lose my number. Can anyone suggest anything?

Re: Logging in to make payment

BKNS27 — Thu, 23 Oct 2025 07:50:42 GMT

@EChristos

You have 90 days to make your payment while you are away from Canada. If you plan you stay longer. Login to your account and click on Resend Code/Didn’t Receive Code then have the 2FA code sent by email to make a payment in the morning since the app and website is currently under maintenance.

What number did call to make a payment? Did you call 1-855-4PUBLIC to make a payment in #5?

Re: Logging in to make payment

EChristos — Thu, 23 Oct 2025 08:36:15 GMT

Yes, thanks for the reply but I have tried logging in and calling that number but every time I enter my number it tells me that they’re going through a systems upgrade and that all available options including online and telephone services are unavailable at the moment. I know I have 90 days but I’ve been away on business and this is right at the end of my 90 day period which is why I’m sort of panicking.

Re: Logging in to make payment

BKNS27 — Thu, 23 Oct 2025 16:02:31 GMT

@EChristos

Did you try calling the number? If that didn’t work then you need to contact a CS_Agent for assistance to help you login to your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Logging in to make payment

EChristos — Thu, 23 Oct 2025 17:01:58 GMT

it appears that there was a system upgrade overnight and there was a glitch in what appeared on my login page. Call the number and it was all resolved. Thanks for your help.