topic Re: No agent responses in Get Support

No agent responses

Sfigliuzzi — Thu, 23 Oct 2025 14:59:10 GMT

Hi everyone,

im on day 3 of messaging cs_agent with no response? Is there any issues with agents or has anyone had luck?

hTideGnow — Thu, 23 Oct 2025 14:13:31 GMT

did you message them or used Chatbot to open ticket? The Chatbot is having issue now, so message is the way to go

Please messasge them again now:

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Sfigliuzzi — Thu, 23 Oct 2025 14:15:07 GMT

I’m locked out of my account due to a broken phone. I private messaged them.

I’ll try again and hope for the best though

CSA_PM — Thu, 23 Oct 2025 14:15:47 GMT

Hello @ Sfigliuzzi,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage