making and receiving calls not working

gosselin1 — Thu, 23 Oct 2025 15:00:08 GMT

cant make calls or receive calls

edited by computergeek541: changed category label as discussion isn't related to Community

Re: making and receiving calls not working

CSA_PM — Thu, 23 Oct 2025 14:00:33 GMT

Hello there.

I sent you a private message.

You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: making and receiving calls not working

hTideGnow — Thu, 23 Oct 2025 14:05:54 GMT

hi @gosselin1

what phone do you have?

Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, GTA area Montreal, Quebec City. Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use

If you phone has VoLTE and is compatible with PM VoLTE, you shouldn't be impacted at all. Check here:
https://www.publicmobile.ca/en/get-help/articles/volte

But if your phone is not not on PM's VoLTE whitelist, and if your phone has only 850 Band 5 on the phone but lacks 1900 Mhz, if your phone were bought from another country, or an imported model, then you might be impacted with no 3G voice service at all
On the other hand, if the phone has 1900 Mhz, or it is a Canadian/US model, it likely won't be impacted as much but the voice calls quality might still degraded.

https://www.publicmobile.ca/en/get-help/articles/850-turndown

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making and receiving calls not working

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Re: making and receiving calls not working