topic Re: payed twice in Get Support

payed twice

erikagoo — Thu, 23 Oct 2025 13:01:37 GMT

Hello.

I bought add-ons 15GB data today. I tried to buy it just once but it is payed twice and I got 30GB. I don't know why it happened but I assume it is because of the slow wifi. Please cancel 15GB and let me get a refund.

Please and Thank you

Re: payed twice

Handy1 — Thu, 23 Oct 2025 13:05:36 GMT

@erikagoo You need to engage support to help fix and reverse the charge

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

adding if you find you run out of data again might be worth just contacting support the next time And asking to do early renewal you pay for new 30 day subscription paying $34 but for $4 more you get 35 extra GB be the cheaper way of doing things

Re: payed twice

CSA_PM — Thu, 23 Oct 2025 13:03:46 GMT

Hello there.

I sent you a private message.

You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: payed twice

erikagoo — Thu, 23 Oct 2025 13:04:25 GMT

Thank you

Re: payed twice

Grinch — Thu, 23 Oct 2025 16:02:04 GMT

To buy an add on……don’t you have to have the funds in your balance first?