topic problems activating account/phone in Get Support

problems activating account/phone

trwoodman — Thu, 23 Oct 2025 03:29:53 GMT

I've just finished with the application process as well as the payment process for setting up a new account. and was just using the app to transfer my old number over to public mobile, and at the last stage it says "subscription not activated" 'something didn't go right while activating your subscription.

then it tells me to click below to get customer support, but the application isn't even allowing me to contact the public mobile personnel

I just need help

Re: problems activating account/phone

hairbag1 — Thu, 23 Oct 2025 03:41:48 GMT

@trwoodman

use this link to message Customer Support for their help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: problems activating account/phone

MDodson — Fri, 24 Oct 2025 00:16:28 GMT

This happened to me too, because I did not recognize that my old provider sent an SMS asking for confirmation. Once I approved the transfer, my old phone number showed up in my PM profile after a few minutes.

Re: problems activating account/phone

cellphoneuser1 — Fri, 24 Oct 2025 00:49:22 GMT

@MDodson wrote:
This happened to me too, because I did not recognize that my old provider sent an SMS asking for confirmation. Once I approved the transfer, my old phone number showed up in my PM profile after a few minutes.

Number porting failure doesn't prevent the Public Mobile account from getting activated.