topic Re: Number transfer chaos in Get Support

Finding account number

Slickster284689 — Thu, 23 Oct 2025 00:53:46 GMT

Where can I find my account number

Re: Finding account number

softech — Thu, 23 Oct 2025 00:56:48 GMT

@Slickster284689

or Login to the Public Mobile app and the account number is on top of the Account page

Re: Number transfer chaos

Slickster284689 — Thu, 23 Oct 2025 01:00:24 GMT

I am having same problem.Telus says they need my account number to port my old number as my EMEI won't let them port.The only reason I'm switching is Telus said I could port my old number.

Re: Number transfer chaos

softech — Thu, 23 Oct 2025 01:02:51 GMT

@Slickster284689

yes, IMEI is never a reliable info for porting. please login My Account or the PM app as advised above to get the account number

Just in case you have trouble logging in, you can message PM CS agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there