payment not processed

Edward25 — Thu, 23 Oct 2025 00:03:43 GMT

Public Mobile won't accept any of the payment methods. I've tried multiple cards, re-downloading the app, restarting the whole process and nothing is working.

Re: payment not processed

Chalupa_Batman — Thu, 23 Oct 2025 00:07:46 GMT

@Edward25 wrote:
Public Mobile won't accept any of the payment methods. I've tried multiple cards, re-downloading the app, restarting the whole process and nothing is working.

Public Mobile's website has known cache issues. Clear your browser cache, cookies and history and restart your browser and go into incognito or safe mode.

If you are still having issues, reach out to a CS Agent.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: payment not processed

slusagm — Thu, 23 Oct 2025 00:08:04 GMT

Wait 24 hours and try again using browser with incognito mode.

If account already suspended and you cannot wait any longer, buy a voucher from Shoppers Drug Mart and load the voucher using *611

topic payment not processed in Get Support

payment not processed

Re: payment not processed

Re: payment not processed