topic Re: Why is there no support in Get Support

Why is there no support

Sfigliuzzi — Wed, 22 Oct 2025 20:22:14 GMT

I messages cs agent last night, then again today. My phone broke now I need 2fa for public mobile access as well as for my email. I’m stuck in this loop and can’t get any help. It’s absolutely insane. Now they just withdraw money from my account for a plan I can’t use or cancel.

mostly a vent here but if anyone has advice what to do that would be great

Re: Why is there no support

Sansan — Wed, 22 Oct 2025 20:17:48 GMT

You sure you checked your inbox? They should replied by now. Click on the envelope or bell.

Re: Why is there no support

Sfigliuzzi — Wed, 22 Oct 2025 20:19:31 GMT

Yea I’ve been keeping an eye on it. No response yet

Re: Why is there no support

Meow — Wed, 22 Oct 2025 20:27:15 GMT

I had issue with direct messaging with agents yesterday. Sent few messages as they asked, they receive none. Finally in the afternoon agent was able to receive and read it.

Sometimes agent are overwhelmed and that causes a delay. With patience I get response from them.