topic Logging in to my account. in Get Support

Logging in to my account.

RalphDebA — Wed, 22 Oct 2025 19:42:19 GMT

I have not been able to log in to my public mobile account for days using the app

CSA_PM — Wed, 22 Oct 2025 19:23:32 GMT

Hello there.

I sent you a private message.

You can view and reply to it by accessing this link:

slusagm — Wed, 22 Oct 2025 19:24:15 GMT

Uninstall and reinstall the app and try login

Or use My Account on the browser with incognito mode

If you still cannot login, ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: