topic Re: Transferring old number in Get Support

Transferring old number

LMU — Wed, 22 Oct 2025 19:04:27 GMT

I tried transferring my old Koodo number to Public Mobile today. I replied YES to the Koodo confirmation text, but the system said there was a problem transferring my number. My SIM now shows SOS only. What should I do now?

edited by computergeek541: changed category label as this discussion isn't related to Community

Re: Transferring old number

slusagm — Wed, 22 Oct 2025 19:03:32 GMT

Your sim shows SOS means you don't just have porting problems but also account setup problem. You need PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Transferring old number

CSA_PM — Wed, 22 Oct 2025 19:05:44 GMT

Hello there.

I sent you a private message.

You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transferring old number

computergeek541 — Wed, 22 Oct 2025 19:06:03 GMT

@slusagm wrote:
Your sim shows SOS means you don't just have porting problems but also account setup problem. You need PM to help

Maybe, but maybe not as I can't tell which SIM cards the customer is using while the phone is in SOS mode.