topic Re: I need help in Get Support

I need help

Jennbrownlee — Wed, 22 Oct 2025 19:24:21 GMT

I’ve put in two tickets and have not got anything back, I need help with my phone? I was unable to buy a phone card at the store so I tried getting into my account and couldn’t so made a new one but they made me use a new number but I didn’t wanna do that, so I’m stuck with two numbers and I want to keep my normal number and get rid of the one you made me take, I’ve been with you guys for a very long time.

Re: I need help

softech — Wed, 22 Oct 2025 15:54:04 GMT

@Jennbrownlee you don't need a new account, PM can help to link your new sim card back to your account with the current phone number

but you need a sim card first, you can get it easily via Amazon or store:

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
or https://www.amazon.ca/dp/B07R6P5KBB/
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )
Via your My Account: https://www.publicmobile.ca/sim-card or via PM app's Account page(Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, message PM and they can help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: I need help

hairbag1 — Wed, 22 Oct 2025 15:55:23 GMT

@Jennbrownlee

it could take a few hours for them to respond to you depending on work load. After 24 hours without a response, you should dm the Customer Support using this link...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need help

Jennbrownlee — Wed, 22 Oct 2025 15:56:57 GMT

It’s been days since I’ve sent them in

Re: I need help

Jennbrownlee — Wed, 22 Oct 2025 15:57:22 GMT

I have a SIM card already

Re: I need help

softech — Wed, 22 Oct 2025 15:58:01 GMT

@Jennbrownlee

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I need help

CSA_PM — Wed, 22 Oct 2025 16:01:29 GMT

Hello there.

I sent you a private message.

You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I need help

Jennbrownlee — Wed, 22 Oct 2025 17:22:07 GMT

I sent a message back